I'm already one year with TheOnionHost. Yes, tech-support need to have some patience with newbies, who came, same as me, from some hosters with super polite and usefull tech-support but with not so super server's tech specs. Performance on TheOnionHost is very good, same as the price for service. First two-three months the up-time was not perfect, but now accrodnig to uptimerobot it's 99.991%. I'm fully satisfied. Thank you very much, guys!